Privacy Policy

Your Privacy Matters

At Silver Sterling, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, browse our jewellery collections, place an order or contact us.

By using our website or purchasing our products, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you use our website or place an order, we may collect information necessary to provide our products and services, including:

• Name and contact details
• Mobile number and email address
• Billing and shipping address
• Order and purchase information
• Payment information required for processing your order
• Customer support communications
• Website, device and browser information
• IP address and technical information
• Reviews, feedback and other information you voluntarily provide

How We Use Your Information

Your information may be used to:

• Process and fulfil your jewellery orders
• Arrange shipping and delivery
• Send order and delivery updates
• Process payments, refunds and returns
• Provide customer support
• Respond to your questions and requests
• Improve our website and shopping experience
• Prevent fraud and unauthorized transactions
• Maintain necessary business records
• Comply with applicable legal requirements

Payment Information

Payments made through our website may be processed by trusted third-party payment service providers. Payment providers may collect and process payment information according to their own privacy policies and security practices.

Silver Sterling does not intend to store complete card, banking or other sensitive payment credentials where such information is handled directly by the payment provider.

When We Share Information

We do not sell or rent your personal information. We may share necessary information with trusted service providers who help us operate our business.

• Payment processing partners
• Courier and logistics partners
• Website hosting and technology providers
• Analytics and customer support providers
• Professional or legal advisers when necessary
• Government authorities where legally required

Cookies & Website Technologies

Our website may use cookies and similar technologies to keep your shopping experience functional and convenient.

• Remember shopping cart and preferences
• Understand website usage
• Improve website performance
• Measure marketing and advertising performance

You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure or loss.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for order fulfilment, customer support, accounting, legal, tax, fraud-prevention and other legitimate business requirements.

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

Your Privacy Choices

Depending on applicable law, you may have rights relating to your personal information, including:

• Requesting information about personal data we process
• Requesting correction of inaccurate information
• Requesting deletion where applicable
• Withdrawing consent where applicable
• Opting out of promotional communications
• Raising privacy-related concerns or complaints

Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms or other external services. Silver Sterling is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology or applicable laws. Any updated version will be published on this page with a revised effective date.