Return & Refund Policy

We Want You to Love Your Jewellery

At Silver Sterling, every piece is carefully selected, checked and packed before it leaves our hands. We want your jewellery-buying experience to be as beautiful as the piece itself.

If you are not completely satisfied with your purchase, eligible products may be returned or exchanged in accordance with the conditions outlined below.

When Is a Return Eligible?

To be eligible for a return or exchange, the jewellery should meet the following conditions:

• The product must be unused and unworn.
• The jewellery must be in its original condition.
• Original packaging, tags and accessories should be retained.
• The product should not have been altered, resized or damaged.
• The return request must be raised within the applicable return period.

Items That May Not Be Returned

For hygiene, safety and product-quality reasons, certain items may not be eligible for return or exchange.

• Jewellery that has been worn or used.
• Products that have been altered, resized or customized.
• Products damaged after delivery due to misuse or improper care.
• Items missing original packaging, tags or accessories.
• Products returned outside the applicable return period.

How to Request a Return

If your product is eligible for return, please contact our customer support team with your order details.

Product Exchanges

Eligible products may be exchanged subject to product availability and the applicable return conditions.

If the replacement product has a different price, the applicable price difference may need to be settled before the exchange is completed.

Received a Damaged Product?

We take great care when packing your jewellery. However, if your order arrives damaged, defective or incorrect, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please provide your order number along with clear photographs or videos of the product and its packaging.

How Refunds Work

Once an approved return is received and successfully inspected, the refund will be processed according to the applicable refund terms.

Refunds are generally issued to the original payment method used for the purchase, where possible.

• Refunds are processed only after the returned product passes our quality inspection.
• The refunded amount may be subject to applicable deductions under the return policy.
• Bank or payment-provider processing times may vary.

When Will I Receive My Refund?

After the returned product has been received and approved, we will initiate the refund process. The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.

Return Shipping

Return shipping arrangements and applicable charges may depend on the reason for the return and the terms of the applicable return policy.

Our customer support team will provide the appropriate return instructions once your request has been reviewed and approved.

A Few Things to Remember

• Please check your jewellery carefully before wearing it.
• Keep your original packaging and tags until you are completely satisfied with your purchase.
• Do not send a product back without first contacting our support team.
• Products must be returned in the condition required under this policy.
• Return approval does not automatically guarantee a refund; the returned product must pass the applicable inspection.