Shipping Policy

Preparing Your Order

Once your order is successfully placed, our team begins preparing your jewellery for dispatch. Every order is carefully checked, securely packed and prepared for shipment.

Orders are generally processed within 1–2 business days, excluding Sundays and public holidays.

Delivery Timeline

Once your order has been dispatched, delivery generally takes around 5–7 business days, depending on your location and courier service.

Shipping Charges

Applicable shipping charges, if any, will be clearly displayed during checkout before you complete your order.

The final amount shown at checkout will include all applicable shipping charges so you can review your order before making payment.

Track Your Order

Once your order has been shipped, tracking details may be shared with you through the contact information provided during checkout.

You can use the tracking information to follow your shipment and view the latest available delivery updates.

Can I Change My Address?

If you need to update your shipping address, please contact our customer support team as soon as possible after placing your order.

Address changes may not be possible once an order has been packed or handed over to the courier. We recommend checking your delivery details carefully before completing your order.

Delayed Deliveries

While we work with our delivery partners to ensure timely delivery, occasional delays may occur because of weather, transportation issues, high order volumes, public holidays, remote locations, or other unforeseen circumstances.

If your order has exceeded the estimated delivery timeline, please contact us with your order number and we will assist you with the latest available information.

Failed Delivery Attempts

If the courier is unable to deliver your order because no one is available, the address is incomplete, or delivery cannot be completed for another reason, the courier may attempt delivery again according to its standard process.

Please ensure that your phone number and delivery address are accurate and that someone is available to receive the shipment whenever possible.

Received a Damaged Package?

We take care to pack every jewellery order securely. However, if your package appears damaged or tampered with when delivered, please document the condition of the package and contact our support team as soon as possible.

Please provide your order number along with clear photos or videos of the package and product so our team can review the issue and guide you through the next steps.

Important Shipping Information

• Please provide a complete and accurate delivery address.
• Make sure your contact number is active and reachable.
• Estimated delivery times may vary by location.
• Orders may not be processed on Sundays and public holidays.
• Delivery timelines are subject to courier availability.
• Please retain your order and tracking details until delivery is successfully completed.