Terms & Conditions

Acceptance of Terms

Welcome to Silver Sterling. By accessing, browsing or using our website, you agree to be bound by these Terms & Conditions and all applicable laws and regulations.

If you do not agree with any part of these terms, please discontinue use of our website and services.

Use of Our Website

You agree to use the Silver Sterling website only for lawful purposes and in a manner that does not interfere with the rights, security or experience of other users.

• You must provide accurate information when placing an order.
• You must not attempt to gain unauthorized access to our website or systems.
• You must not use our website for fraudulent or unlawful activities.
• You must not reproduce or misuse our website content without permission.

Products, Descriptions & Pricing

We make reasonable efforts to display our jewellery products, images, descriptions and specifications as accurately as possible.

However, slight variations in colour, appearance or finish may occur due to photography, lighting, screen settings or the individual nature of jewellery.

Product prices and availability may change at any time without prior notice. We reserve the right to correct pricing or product information errors when necessary.

Placing & Accepting Orders

When you place an order with Silver Sterling, you are making a request to purchase the selected products. An order confirmation may be sent to the contact details provided by you.

We reserve the right to cancel or decline an order in circumstances including product unavailability, pricing errors, suspected fraudulent activity, or other legitimate business reasons.

• Please review your product, quantity and delivery details before completing your order.
• Keep your order confirmation for future reference.
• Contact us promptly if you notice an error in your order.

Payment Terms

Orders must be paid using the payment methods made available at checkout. Payments may be processed through third-party payment service providers.

You agree to provide accurate billing and payment information. If a payment is declined or cannot be verified, we may be unable to process the order.

Shipping & Delivery

We aim to process and dispatch orders within the timelines stated in our Shipping Policy.

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays and other circumstances beyond our control.

For complete information regarding delivery timelines, tracking, delays and shipping conditions, please refer to our Shipping Policy.

Returns, Exchanges & Refunds

Returns, exchanges and refunds are governed by our Return & Refund Policy.

Products must meet the applicable eligibility conditions for a return or exchange. We may decline requests where the product does not satisfy the relevant requirements.

Our Content & Brand

All content appearing on the Silver Sterling website, including product images, photographs, graphics, logos, designs, text, branding and other materials, is owned by or licensed to Silver Sterling unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish or commercially use our content without prior written permission.

Limitation of Liability

Silver Sterling takes reasonable steps to maintain the accuracy and availability of our website and services. However, we do not guarantee that the website will always be uninterrupted, error-free or completely secure.

To the extent permitted by applicable law, Silver Sterling shall not be responsible for losses arising from events beyond our reasonable control, including third-party service interruptions, delivery delays or technical failures.

Reviews & Customer Content

If you submit reviews, photographs, feedback or other content to our website, you agree that the information provided is accurate and does not violate the rights of any third party.

We may moderate, remove or decline content that is unlawful, offensive, misleading, fraudulent or otherwise inappropriate.

Changes to These Terms

Silver Sterling may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services or applicable requirements.

Updated terms will be published on this page. Your continued use of the website after an update constitutes acceptance of the revised terms to the extent permitted by applicable law.

Applicable Law

These Terms & Conditions shall be interpreted and governed in accordance with applicable laws of India, subject to the jurisdiction and legal requirements applicable to Silver Sterling.